- 1. Do you ship to international address?
Currently we only ship within Australia.
- 2. How are the items delivered?
The item is shipped via Australia Post, Fastway, Hunter Express or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
- 3. Can I use my own delivery service?
We only use our nominated carrier for delivery.
- 4. How can I cancel my order?
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
- 5. How long does it takes to delivered products?
The estimated delivery time frames are:
- For customers in VIC, approximately 3 - 5 working days;
- For customers in NSW, SA, ACT, approximately 4 - 8 working days;
- For customers in QLD, NT and TAS, approximately7 - 10 working days.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
- 6.When will the item be dispatched?
Most items will be dispatched the very next day after full payment is received.
- 7.Where can I find the delivery information?
Tracking information will be emailed to you.