Shipping Guide

This guide covers everything you need to know about how we ship your order, estimated delivery timeframes, and what to do if something goes wrong. If you need help that isn't covered here, contact our team at sales@hr-sports.com.au.

How We Ship Your Order

HR Sports products are dispatched from Australian warehouses unless clearly stated otherwise on the product page. If an item ships from outside Australia, this will be shown on the product page before purchase.

Orders are delivered via our network of trusted logistics partners, including Australia Post, StarTrack, CouriersPlease, Sendle, and specialist freight carriers for larger items.

Orders are dispatched within 1 - 3 business days of payment being cleared, in most cases. Some larger or bulkier items, or items during high order volume periods, may take up to 3 business days to dispatch.

Dispatch times do not include weekends or public holidays. Cut-off times for same-day processing may apply; orders placed late in the day will typically be picked up by our warehouse the following business day, or the following business day after that at the latest.

Estimated Delivery Timeframes

Once dispatched, estimated delivery times to major metro areas are as follows:

These are estimates only and cannot be guaranteed. Delivery times may be extended during peak periods (such as Christmas, EOFY sales, and major promotional events), public holidays, natural disasters, or other circumstances outside our control. Your patience during these periods is appreciated.

Shipping Costs

Shipping costs are calculated based on your delivery address and the size, weight, and shipping class of the products you order. Your exact shipping cost will be displayed at checkout before you confirm payment; there are no hidden fees.

Some products qualify for free delivery Australia-wide; this is noted on the product listing where applicable.

Bulky, heavy, oversized items (including those over 104cm in any dimension) or some remote postcodes may attract additional freight charges beyond the standard rate. Where this applies, we will contact you with the details and possible resolutions before processing.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to the relevant carrier's tracking portal. Tracking information is typically updated within 24 - 48 business hours of dispatch. Please note that any delays in tracking updates are controlled by the courier, not by HR Sports. If you notice your tracking has not updated as expected, this is a courier-side matter.

If you have not received your tracking details within 48 business hours of dispatch, or if your tracking number is not showing any movement after several business days, you are welcome to contact us at sales@hr-sports.com.au, and we will look into it on your behalf. However, please be aware that contacting the courier directly is often the fastest way to resolve tracking queries, as they have direct access to their own system data. The courier's contact details will be available through the tracking link provided in your dispatch confirmation.

Delivery Address

Please ensure your delivery address is correct and complete before confirming your order. HR Sports is not responsible for orders that fail to reach the customer due to an incorrect, incomplete, or inaccessible address provided at checkout.

As a general rule, we are unable to deliver to PO Boxes. If you require delivery to a PO Box address, please contact us at sales@hr-sports.com.au before placing your order to discuss whether an arrangement can be accommodated.

All deliveries are authorised to leave (ATL) by default, where it is safe to do so. If it is not safe to leave the parcel unattended, the carrier may take it to the nearest depot or collection point. You will receive a notification and can then arrange redelivery or collection using photo ID. If you have specific delivery instructions (such as a preferred safe drop location or any access notes), you are welcome to add these when completing your order at checkout.

Delivery Issues

Parcel Not Moving

If your tracking shows no updates for several consecutive business days, please allow an additional 2 business days before contacting us, as carriers may scan items in batches. If there is still no movement, raise the issue with us, and we will investigate with the carrier.

Marked as Delivered But Not Received

If your tracking shows delivered but you have not received your parcel, contact us immediately at sales@hr-sports.com.au. We will request a Proof of Delivery (POD) from the carrier. Please act promptly, carriers may delete delivery records after 14 days from the delivery date.

Item Arrived Damaged

If your parcel arrives visibly damaged, contact us within 10 business days of receiving it at sales@hr-sports.com.au. Include your order number, clear photos and a short video of the damaged item and packaging, and a description of the damage. Please refer to our Warranty & Returns Policy for full details on how damaged goods are handled.

Delivery Delay

Delivery delays should be reported to us within 10 working days of the dispatch date. We will investigate with our carrier partner, which can take up to 2 additional business days. If no resolution is available, we will offer an appropriate remedy in accordance with the Australian Consumer Law.

Returned to Sender (RTS)

If a delivery is returned to the sender, this may occur because:

• The delivery address was invalid or missing essential information (e.g. unit number).
• The recipient refused delivery.
• The parcel was not collected from the carrier's depot after a failed delivery attempt.

If your order is returned to the sender, we will contact you to arrange redelivery. Re-delivery costs and restocking fees may apply. Items returned to sender are treated as change-of-mind returns if redelivery is not arranged.

Shipping Rate Updates

We periodically review and update our shipping rates to reflect changes in carrier pricing. We will communicate any significant changes to shipping rates with reasonable notice.