Privacy Policy

HR Sports (hr-sports.com.au) is operated by The Trustee for H & R Family Trust. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or making a purchase, you consent to the practices described in this policy. We may update this policy from time to time, so please check this page periodically.

1. What Personal Information We Collect

We collect personal information that is necessary to provide our products and services to you. This may include:

  • Identity information: Your name.
  • Contact information: Email address, phone number, delivery and billing address.
  • Transaction information: Details of products purchased, order history, payment method type (we do not store full card numbers, see Section 6).
  • Account information: Username and password if you create an account.
  • Communication records: Any correspondence you send us, including support enquiries.
  • Technical information: Your IP address, browser type, device type, pages viewed, and time and date of visits.
  • Marketing preferences: Whether you have opted in to receive promotional emails or SMS.

We collect only what is reasonably necessary. You are not required to provide us with personal information, but if you choose not to, we may be unable to process your order or provide customer support.

2. How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to our emails, contact our support team, or enter a competition or promotion.
  • Automatically when you browse our website, through cookies and similar technologies (see Section 7).
  • From third parties, including our payment processors and logistics partners, who provide information necessary to process your transaction and deliver your order.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Send transactional communications, including order confirmations, dispatch notifications, and tracking updates.
  • Provide customer support and respond to your enquiries.
  • Manage warranty claims and after-sales support.
  • Maintain records for tax, legal, and regulatory purposes.
  • Improve our website, product range, and service quality.
  • Send promotional emails and offers, where you have consented to receive them.
  • Detect and prevent fraud or unauthorised activity.

4. Who We Share Your Information With

We do not sell or rent your personal information to third parties. We share your information only where necessary:

  • Supplier partners and fulfilment providers: We pass your name and delivery address to the relevant supplier or warehouse team to fulfil your order. These parties receive only the information necessary to dispatch and deliver your goods.
  • Logistics and courier companies: Your delivery details are shared with the freight or courier carrier responsible for delivering your order.
  • Payment processors: Payment information is processed by our secure payment partners (such as Stripe, PayPal, Afterpay, or Zip). We do not see or store your full card details.
  • Marketing and analytics platforms: We may use third-party tools (such as email marketing platforms or analytics services) to communicate with you and analyse website usage. These providers process data on our behalf and are bound by appropriate data protection obligations.
  • Legal and regulatory requirements: We may disclose your information if required to do so by law, court order, or government authority.

Some of our supplier partners operate internationally. Where your personal information is shared with overseas parties, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles or equivalent protections.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, tax, and warranty obligations. Order records are generally retained for seven years in line with standard tax record-keeping requirements. If you request deletion of your account or personal data, we will take reasonable steps to action this unless we are required by law to retain the information.

6. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure (HTTPS) connections on our website.
  • Embedded payment systems provided by financial institutions; our servers do not store or have access to your full credit or debit card number. We receive only limited data, such as the cardholder's name and the last four digits of the card.
  • Access controls limiting who within our organisation can access customer data.
  • Regular review of our data security practices.

While we take these precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies, small text files stored on your device, to improve your browsing experience and help us understand how customers use our site. Cookies allow us to:

  • Remember items in your cart between visits.
  • Analyse traffic and page performance to improve our website.
  • Serve relevant advertising through third-party partners (such as Meta and Google).

You can adjust your browser settings to decline cookies or be notified when a cookie is being placed. Note that disabling cookies may limit some website functionality, such as adding items to your cart. For more information about managing cookies, visit oaic.gov.au.

8. Marketing Communications

With your consent, we may send you promotional emails, mobile/WhatsApp messages, product updates, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or contacting us at support@hr-sports.com.au. Unsubscribing from marketing communications does not affect transactional emails related to your orders.

If you have opted into SMS marketing, you can opt out by following the instructions in the SMS or by contacting us directly.

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccurate or incomplete information.

To make such a request, contact us at:

We will respond to your request within 30 days. In some limited circumstances, we may decline access where permitted under the Privacy Act.

10. Complaints

If you believe we have not handled your personal information appropriately, please contact us in the first instance at support@hr-sports.com.au. We take privacy complaints seriously and will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Third-Party Websites

Our website may contain links to third-party sites. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any external site before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted at hr-sports.com.au/privacy-policy with a revised date. We encourage you to review this page periodically.