King Single Size 13cm Thick Foam Mattress

Shipped from :

 

In order to provide the largest range and the most comprehensive delivery HR Sports operates warehouses in multiple states across Australia.

 

Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case.

 

Dispatching :

 

Orders are dispatched Monday - Friday from our warehouses across Australia.

 

Your order will be dispatched within 1-2 business days of order placement.

 

Delivery Time :

 

As a general rule, if you live in or near a capital city in Victoria or New South Wales you will usually receive your order within 1 week.

 

Alternatively if you live in or near a capital city in Queensland, Tasmania, South Australia, Western Australia, or the Northern Territory you will receive your order within 1-2 weeks.

 

Delivery to regional and remote areas can take a little longer, however usually no longer than 12 business days.

 

Carries :

 

We have multiple preferred service partners depending on the size and weight of your order and it's delivery address.

 

These include:

 

Carrier	Website	Phone Number
Australia Post	https://auspost.com.au/	13 76 78
Fastway	https://www.fastway.com.au/	1300 327 892
Allied Express	http://www.alliedexpress.com.au/	13 13 73
Hunter Express	https://www.hunterexpress.com.au/	13 22 52

 

Day/time of delivery

 

Unfortunately, we can't give you an exact day and time your order will arrive as this will be determined by the courier's transit times and trucking schedules.

 

Tracking No. :

 

Consignment tracking details will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier's website.

 

The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons.

 

If you do not receive your item within 10 business days, please contact our customer service team.

 

Note for the courier :

 

Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.

 

Please note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.

 

Call me before delivery :

 

As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery.

 

Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.

 

If non home to receive :

 

If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).

 

If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.

 

In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.

 

A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.

 

Delivery Restrictions :

 

Most items on HR Sports can be shipped to most areas of Australia.

 

Unfortunately, there are some restrictions with bulky items that we aren't able to ship to the postcodes highlighted below.

 

Undeliverable Postcodes For Bulky Items

 

State	Postcode
NT	0800-0999
NSW	2641,2717, 2831, 2898, 2899
QLD	4184, 4421,4450-4499, 4680, 4700-4999, 9920-9999
SA	5701
WA	6055, 6215-6799
TAS	7151

 

Note: If your postcode is listed above as undeliverable, you are requested to contact us and we may be able to work with an alternate courier and it may includes additional delivery fee to get your order delivered.

 

Pick up option :

 

Pick up or arranging your own courier is not available at our warehouses to ensure our distribution centres can dispatch all goods efficiently at all times.

 

More Info :

 

Email us at hr@hrsportsau.com to speak to a customer service representative.

SKU	MATTRESS-13-KS
Barcode #	9350062057612
Shipping Width	0.235m
Shipping Height	0.245m
Shipping Length	1.100m

HR Sports generally offers a 12 month warranty to all products, unless stated otherwise.

You are required to notify HR Sports within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

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